1. Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day the contract was concluded.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by mail or an email). Please send your statement to:
To meet the withdrawal deadline, it is enough for you to send your notice of withdrawal before the withdrawal period expires.
2. Effects of Withdrawal
If you withdraw from this contract, we will refund all payments we have received from you without undue delay, and no later than fourteen days from the day we received notice of your withdrawal from this contract.
For this refund, we will use the same payment method you used for the original transaction, unless expressly agreed otherwise with you. You will never be charged a fee for this refund.
3. Special Notes on Digital Content
The right of withdrawal expires for a contract to deliver digital content not supplied on a physical medium if the trader began performing the contract after the consumer:
a) has expressly agreed that the trader may begin performing the contract before the withdrawal period expires, and
b) has confirmed that they are aware that, by giving this consent, they lose their right of withdrawal once performance of the contract begins.
In this case, you no longer have a statutory right of withdrawal. However, please note our voluntary guarantee below.
4. Voluntary 14-Day Money-Back Guarantee
Our Satisfaction Guarantee
Beyond your statutory right of withdrawal, we offer a voluntary satisfaction guarantee: if our guide does not meet your expectations, we will refund the full purchase price within 14 days of purchase — no questions asked.
This voluntary guarantee exists independently of your statutory right of withdrawal and does not limit it in any way. Simply contact us by email at [email protected].
5. Sample Withdrawal Form
If you wish to withdraw from the contract, you can fill out the following form and send it back to us. Using the form is not required.
To: FABIO PEIXOTO, Vitoria/ES, Brazil, email: [email protected]
I/we (*) hereby give notice that I/we (*) withdraw from the contract for the purchase of the following goods (*) / the provision of the following service (*)
(*) Delete as applicable.
6. Refund Process
To receive a refund, please follow these steps:
- Send an email to [email protected] with the subject line “Cancellation” or “Refund.”
- Include your full name and the date of purchase so we can locate your order.
- You will receive confirmation that we've received your cancellation within 3 business days.
- The refund will be issued within 14 days to your original payment method.
7. Contact
If you have any questions about cancellations or refunds, we're happy to help:
Last updated: July 2026